Uber does not currently operate its standard private-car ride-hailing service in Sofia. Uber entered Sofia in 2015 but faced regulatory and taxi industry pressure over licensing requirements. The company later stopped its local service. Sofia's taxi market is instead served mainly by licensed local taxi operators and their mobile apps.

A taxi app in Bulgaria should support licensed driver management, vehicle and licence records, GPS tracking, dispatch automation, regulated fare and meter handling, digital payments, trip history, customer notifications, and an admin dashboard. Multi-language support and multi-city configuration can also help operators expand across Bulgarian cities.

Yes, a properly designed taxi platform can operate across Sofia, Plovdiv, Varna, and other Bulgarian cities from one administration system. The software should allow each city to have separate fare settings, driver records, service areas, vehicle rules, and operational configurations while keeping management centralized.

A custom taxi app built from scratch can take several months because the development process includes rider and driver apps, dispatch, GPS, payments, administration, testing, and compliance work. A white-label taxi platform can reduce the timeline because the core technology is already developed and mainly requires customization and configuration.